You may request a return within 48 hours after receiving your order.

To be eligible for a return, the item must be unused, unopened, in the same condition as received, and in its original packaging. Proof of purchase is required.

To start a return request, contact us at support@kq-egypt.com within the 48-hour period.

If your request is accepted, we will send instructions on how and where to return the package. Items returned without prior approval will not be accepted.

For any return questions, contact support@kq-egypt.com.

Damages and issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, leaking, missing, or incorrect, so that we can evaluate the issue and make it right.